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Product Availability
Shipping Guarantee
Product Excellence Guarantee
Limited Lifetime Fashion Jewelry Guarantee
Fine Jewelry Limited Guarantee
Cubic Zirconia Limited Warranty
Two-Year Limited Mechanical and LCD Watch Guarantee
One-Year Limited Quartz Analog Watch Guarantee
One-Year Limited Mechanical and Quartz Wall Clock Guarantee
One-Year 35MM Camera Limited Warranty
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PRODUCT AVAILABILITY
Since TCL BBS Online is a home-based business and unable to store a large inventory of products, we do not hold the products in our inventory. We essentially transfer orders to the wholesaler who then ships the items to the customer. This is why we are able to sell these items at a low cost. We transfer orders immediately upon receipt of payment. Because we are not listing items we have already purchased.
While every effort is made to ensure the items listed on auctions are in stock and available for sale, occasionally the wholesaler runs out before the auction ends or before payment has been made. You will be notified by email if your item is out of stock at which time you may choose another item if you wish. It is a good idea to pay for the item as quickly as possible, else you run the risk of it being out of stock when payment is made.
If an item is out of stock after payment has been made, we will notify you by email. We can either refund your money for the item, or make a substitution with another item of equal or reasonably greater value.
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SHIPPING GUARANTEE
While most of the time the warehouse will ship within 48-72 hours of receipt of payment, we have no control over delays in shipping or back orders. Even if an order is requested to be rush delivery, it may still take 48-72 hours for the order to be processed and shipped. You will be informed if your order is taking longer than expected to ship. Once order is confirmed, we will email you the tracking number for UPS or USPS
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PRODUCT EXCELLENCE GUARANTEE
All of our products are 100% guaranteed. Every product you buy must be free of defects or you may return it within five days of delivery for immediate replacement or full refund. (Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.)
Manufacturing design changes occur from time to time. Although the wholesaler contracts for specific models, designs, etc. as shown in the photos, we have no control over minor variations, and reserve the right to fulfill orders with merchandise of equivalent value as received from their suppliers.
Hand-painted and/or hand-crafted items may vary slightly in color or size when compared to photographed samples shown. Figurines, carvings and other hand-painted items of porcelain, Alabastrite, ceramic, wood, stone, glass, etc. are created by various artists and artisans. Each brings an individual and personalized talent to his or her work, making these products truly one-of-a-kind collectors' items.
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LIMITED LIFETIME FASHION JEWELRY GUARANTEE
Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life.
Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover cost of handling, return postage, and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic Zirconia.
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FINE JEWELRY LIMITED GUARANTEE
CUBIC ZIRCONIA LIMITED WARRANTY
Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365.
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TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to:
Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365
with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover watches subjected to unauthorized repair, modification or abuse. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover analog quartz watches which have a 1-year guarantee. This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.
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ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE
Your quartz analog watch movement is guaranteed for 1 year from purchase date against any failures due to defective materials or workmanship, and will be repaired or replaced provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance along with the Guarantee Certificate to:
Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365.
To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.
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ONE-YEAR LIMITED MECHANICAL AND QUARTZ WALL CLOCK GUARANTEE
We will repair at no charge the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to:
Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365
with the Guarantee Certificate that accompanied the clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.
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ONE-YEAR 35MM CAMERA LIMITED WARRANTY
Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. It will be repaired or replaced. This warranty does not cover any damage caused by abuse or improper use. Simply return the camera, postage prepaid and insured to:
Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365
with the Warranty Certificate that accompanied the camera. Include $5.00 per item, to cover cost of handling, return postage and insurance.
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